Guest Service Agent

Fairfield Inn & Suites at Marriott
Job Description
Title: Guest Service Agent
Department: Front Office
Status: Non-Exempt

Additional Information:
  • Starting pay is $9/hr
  • Travel discounts at Marriott hotels worldwide
Job Summary:
The Guest Service Agent is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner, by checking guests in and out of the hotel. They provide a welcoming attitude and are proficient in all service requests. Also responsible for collecting monies for services rendered during a guest's stay.

Qualification Summary:
Education & Experience:
  • High School Diploma or GED certificate is required.
  • Previous hotel experience preferred.
Physical Requirements:
  • Long hours sometimes required.
  • Light work-exerting up to 30 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand throughout the entire shift.
  • Ability to work mornings, nights, weekends and holidays as dictated by hotel business levels.
Optimum Attributes:
  • Must be able to convey information and ideas clearly, both oral and written.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must be able to work well in stressful, high pressured situations.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.
  • Must be able to work with and understand financial information and data, and basic arithmetic function.
Duties & Functions
Contact Information
CCAA Alabama Accredited Chamber of Commerce

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Gadsden, AL 35901
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